Support

Stuck, found a bug, or have an idea? Email support@lockoutthegame.com. A real person reads every message. It helps if you include your phone model and what you were doing when it happened.

My ad-free purchase is missing

Open Settings in the app and tap Restore Purchases while signed in to the same Apple or Google account you bought with. If it still does not appear, email us your store receipt and we will sort it out.

Can I move my progress to a new phone?

Not yet. XP, badges and themes are saved on your device, so they do not follow you to a new one. Your ad-free purchase does: use Restore Purchases.

Where is online play?

Online matches are switched off for now. You can still play a friend on one phone with Local pass-and-play.

I have a rules question

The full rules are on this site, and the app has an interactive tutorial on the home screen.

I want a refund

Refunds are handled by the store you bought from: Apple or Google Play.